I heard the news about Tony Hsieh last night by text message. The latest in a years-long string of texts about Tony, sent by various mutual friends in Las Vegas.

Tony just bought the Ferguson Hotel.

Tony is turning Zappos into a Holacracy.

Tony is starting an airline.

Tony just turned Ferguson into a Airstream trailer park.

Tony is leaving the Ogden.

Tony just invested in the Las Vegas Knights.

Tony has a pet alpaca now.

Tony is moving into his trailer park.

Zappos is abandoning Holacracy.

I think Tony just bought a mountain.

Tony just quit Zappos!

Tony is apparently buying up half of Park City.

And then last night…

Tony Hsieh is dead.

I went straight to Twitter. Of course I did. And already my feed was packed with tributes to Tony. Everyone – everyone – had a Tony story to share. How he’d backed their company when no-one else would, how he’d helped them find a vegan restaurant during a trip to Vegas, or stayed up all night to give them a ride to the airport, or sent a delightful email about some missing shoes.

Even people who never met Tony had a Tony story – how his book had changed their life, or a chance encounter with the man had inspired them to build a better company.…

Read More...